STARS International University® strives to ensure there are no grounds for complaints regarding the quality of services provided. We will act fairly, courteously, lawfully, and without bias in all situations that arise. Individuals who choose to file a complaint will not be disadvantaged in their rights or interests. STARS International University® will make every effort to resolve any issues quickly and effectively. We are committed to providing the highest quality services and welcome any feedback.

Definitions:

A complaint is an expression of dissatisfaction by any client regarding the quality of services provided by

STARS International University®

Complaint Procedure:

Complaints can be submitted via email or in writing.

All complaints sent via email should be directed to: info@stars.university or qms@stars.university.

Written complaints should be sent to:

2, Buyuk Ipak Yuli Street, Tashkent, 100077, Republic of Uzbekistan.

Upon receipt, the complaint will be forwarded to the team best suited to review and resolve it.

We aim to respond to all complaints within 48 hours of receipt.

Please note that complaints sent via postal mail may experience delivery delays, which could extend response times.

If a complaint is made verbally over the phone, the complainant must also provide a written statement of the concern before we commence its investigation.

In some instances, depending on the nature of the complaint, we may require more than 48 hours to provide a full response. If this is the case, we will contact the complainant via email or postal mail within 1 week to provide an update on the progress of the investigation.

All complaints, regardless of their nature, will be thoroughly investigated with the relevant evidence. The investigation will be coordinated by the appropriate manager who, if necessary, will seek guidance and assistance from other staff members.